Every year, Canadians lose millions of dollars to the activities of scammers who bombard us with online, mail, door-to-door and telephone scams.  These scammers typically use phone, in-person, and online tactics to target customers. They can be very convincing and often target those who are most vulnerable, including senior citizens and low-income communities. They also target small business owners during busy customer service hours. However, with the right information, you can learn to detect and report these predatory scams. That is why we are a proud member of Utilities United Against Scams (UUAS).

Remember these tips to protect yourself from utility scams:

1. We do not accept pre-paid cards as payment.
   Customers  should  never  purchase  a  prepaid  card  to  avoid  service  disconnection  or shutoff. Legitimate utility companies do not specify how customers should make a bill payment and always offer a variety of ways to pay a bill, including accepting payments though pre-authorized payments, internet banking, bank telephone payment services, automated teller machine, mail, or in person at most financial institutions.

2. Call our Customer Care Centre if you are unsure.
   If you suspect someone is trying to scam you, hang up, delete the email, or shut the door. Then call our Customer Care Centre at 1-866-222-2067.  If customers ever feel they are in physical danger, they should call 911.

3. We do not need access to your home.
   Except in an emergency or for an appointment, AUI personnel should not require access inside your home. If in doubt, AUI recommends you request at least two pieces of identification (including company issued ID) before allowing unexpected entry to your home.

If you are suspicious of a potential utility scam, call your local police or Contact Us.

Please visit the RCMP Scams and Fraud Website for more information.