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News

Looking to learn a little more about us and what we are doing in the communities we serve? We invite you to read some of our news stories below.

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AltaGas Utilities Inc. Announces Name Change to Apex Utilities Inc.

LEDUC, Alberta – November 9, 2020: AltaGas Utilities Inc. announced today it has changed its name to Apex Utilities Inc. (AUI).

The full transition to Apex Utilities Inc. will occur over the next few months, but as of today, AUI will begin operationalizing the new name.

“By changing our name, we are charting a new path with a unique identity and revitalized focus; delivering clean and reliable energy to Alberta homes and businesses,” states Leigh Ann Shoji-Lee, interim President at AUI. “Customers can trust Apex Utilities will continue to provide the same reliable, friendly, and local service that we’ve prided ourselves on for more than 60 years.”

Customers of AltaGas Utilities can expect to begin receiving official notification of the name change with their utility bills from Apex Utilities Inc. starting in January 2021.

 

About Apex Utilities Inc.:

Apex Utilities Inc. (AUI) is a provincially-regulated, natural gas distribution utility delivering safe, reliable, clean, and cost-efficient natural gas service to over 80,000 residential, rural, commercial, and industrial customers in more than 90 communities across Alberta. Commencing operations in 1954, with its Head Office located in Leduc, Alberta, AUI operates its gas distribution systems with over 21,000 km of natural gas pipelines and over 700 pressure and regulating stations through a network of 16 district offices.

AUI is an indirect wholly-owned subsidiary of AltaGas Utility Group Inc. which in turn is a wholly-owned subsidiary of TriSummit Utilities (TSU). TSU is a Canadian company with natural gas distribution utilities and renewable power generation assets. TSU serves approximately 130,000 customers, delivering low carbon energy, safely and reliably. For more information visit https://www.trisummit.ca.

 


AltaGas Utilities Inc. is deeply saddened to announce the passing of Mark Lowther

AltaGas Utilities Inc. (AUI) is deeply saddened to announce the passing of Mark Lowther, President of AUI. Mark’s family was with him when he peacefully passed on July 2, 2020, after a courageous health fight.

From front line operations leadership, to VP Corporate Services, to VP Operations and Engineering and finally President, Mark made a significant and lasting impact on AUI and its employees over the past 12 years. Mark’s ability to grow with the company so quickly was made possible through his calm demeanour, a willingness to be courageous, his intelligence, and his integrity.

AUI was very fortunate to have experienced Mark’s integrity, passion for safety, and deep caring for both colleagues and the company. Mark will be missed, but he will not be forgotten. His legacy lives on through our day-to-day operations and through our unyielding drive for delivering safe, reliable natural gas to the communities we serve.

He is survived by his wife Mandie and three sons Mason, Hudson, and Cooper. Our sympathies go out to Mark’s entire family.

A Celebration of Life will be held on Monday July 13, 2020, at 11:00 am at Leduc Fellowship Church in Leduc. Due to the Covid-19 pandemic, attendance at the private service will be limited to invitation only but the service will be livestreamed at https://distantlink.com/serenitySG.html

Memorial donations can be made in Mark’s memory to the United Way.


AltaGas Utilities Inc. Moves Forward with Pipeline Replacement Program

BONNYVILLE, Alberta - July 8, 2020: AltaGas Utilities Inc. (AUI) is continuing their major pipeline replacement project in the Town of Bonnyville. The project is part of a continuing program to revitalize AUI’s natural gas pipeline system. The project will involve the replacement of over 23 km of aging pipeline infrastructure installed over 50 years ago. Construction activities will kick off on July 8th and are expected to wrap up at the end of October. 

“These major replacement programs and projects are critical for the Alberta economy and the communities we serve,” said Dean Rawson, AUI’s Vice President, Engineering and Operations. “Natural gas is an essential service for Albertans and we are committed to deliver safe and reliable natural gas service to our customers in the Town of Bonnyville.”

“As the Alberta economy restarts after the COVID-19 pandemic, we need to continue to invest in the communities we serve,” said Rawson. “This project will invest in the Alberta economy and directly support the local businesses in Bonnyville as well as keep over 60 Albertans employed.” Given there are strict physical distancing rules and hygiene practices set out by the Government of Alberta as a result of COVID-19, AUI assures the public its employees and contractor will continue to perform construction activities in accordance with protective protocols that ensure employees, contractors, and the public are kept safe. 

There will be some disturbances to residents over the course of the project as a result of excavations in certain areas or roadway restrictions. AUI will make all reasonable efforts to minimize the disturbances and restore surfaces to their previous state upon completion of the project. The project areas and excavations will be clearly marked and secured for public safety; however, AUI asks the public to be cautious around the project areas. Customers in the affected construction areas will receive a letter directly from AUI with more information.

About AltaGas Utilities Inc.:

AltaGas Utilities Inc. (AUI) is a provincially-regulated, natural gas distribution utility delivering safe, reliable, clean, and cost-efficient natural gas service to over 80,000 residential, rural, commercial, and industrial customers in more than 90 communities across Alberta. Commencing operations in 1954, with its Head Office is located in Leduc, Alberta, AUI operates its gas distribution systems with over 21,000 km of natural gas pipelines and over 700 pressure and regulating stations through a network of 16 district offices. For information, visit http://www.altagasutilities.com.

AUI is an indirect wholly-owned subsidiary of AltaGas Utility Group Inc. which in turn is a wholly-owned subsidiary of TriSummit Utilities (TSU). TSU is a Canadian company with natural gas distribution utilities and renewable power generation assets. TSU serves approximately 130,000 customers, delivering low carbon energy, safely and reliably. For more information visit https://www.trisummit.ca.


AltaGas Utilities Inc. Moves Forward with Pipeline Replacement Program

STETTLER, Alberta - April 30, 2020: AltaGas Utilities Inc. (AUI) is moving forward with a major pipeline replacement project in the Town of Stettler, part of a continuing program to revitalize AUI’s natural gas pipeline system. The project will involve the replacement of over 16 km of aging pipeline infrastructure installed over 50 years ago. Construction activities will kick off on April 30th and are expected to wrap up at the end of June.

“Despite all of the recent challenges with COVID-19, it is critical we continue with our major replacement programs,” said Mark Lowther, AUI’s President. “The safety and reliability of our system is a critical priority for the health and safety of Albertans, and this project will ensure the Town of Stettler continues to have access to clean, reliable energy for decades to come.”

Although the Government of Alberta has placed restrictions on work deemed non-essential as a result of the COVID-19 pandemic, the work performed by AUI employees and contractors has been classified as an essential service. AUI has put numerous protective protocols into place to ensure employees, contractors, and the public are kept safe. This will include strict physical distancing rules and hygiene practices as set out by the Government of Alberta.

“It’s also important for us to continue to invest in the communities we serve,” said Lowther. “This project alone will keep over 60 Albertans employed, and help to inject dollars into the Stettler economy by supporting local businesses. I think we can all agree how important that is during this difficult and unprecedented time.

”There will be some disturbances to residents over the course of the project as a result of excavations in certain areas or roadway restrictions. AUI will make all reasonable efforts to minimize the disturbances and restore surfaces to their previous state upon completion of the project. The project areas and excavations will be clearly marked and secured for public safety; however AUI asks the public to be cautious around the project areas. Customers in the affected construction areas will receive a letter directly from AUI with more information.

About AltaGas Utilities Inc.:

AltaGas Utilities Inc. (AUI) is a provincially-regulated, natural gas distribution utility delivering safe, reliable, clean, and cost-efficient natural gas service to over 80,000 residential, rural, commercial, and industrial customers in more than 90 communities across Alberta. Commencing operations in 1954, with its Head Office is located in Leduc, Alberta, AUI operates its gas distribution systems with over 21,000 km of natural gas pipelines and over 700 pressure and regulating stations through a network of 16 district offices. For information, visit http://www.altagasutilities.com.

AUI is an indirect wholly-owned subsidiary of AltaGas Utility Group Inc. which in turn is a wholly-owned subsidiary of TriSummit Utilities (TSU). TSU is a Canadian company with natural gas distribution utilities and renewable power generation assets. TSU serves approximately 130,000 customers, delivering low carbon energy, safely and reliably. For more information visit https://www.trisummit.ca.

Wildfire Evacuations – Notice to Customers in the Hamlet of Wabasca-Desmarais and Bigstone Cree Nation

Customers will not be charged for natural gas during the mandatory evacuation period in effect from May 29, 2019, to June 12, 2019, inclusive. A one-time adjustment for this period will be included on June bills.

As a result of the evacuations, Canada Post mail delivery was disrupted and regularly scheduled May bills were not delivered to customers. We expect mail delivery to resume shortly. The due date for May bills is June 18, 2019, and, due to the circumstances, normal late payment fees will not apply. For customers on preauthorized payment plans, normal withdrawals for May bills will not occur in June. Instead, withdrawals for both May and June bills will occur in July.

For customers requiring changes to preauthorized payment arrangements, and for all other customer inquiries, please contact our Customer Care Centre toll free at 1-866-222-2067 Monday to Friday 8am – 6pm.


Wildfire Evacuations – Notice to Customers in the Town of High Level

Customers will not be charged for natural gas during the mandatory evacuation period in effect from May 20, 2019, to June 3, 2019, inclusive. During the evacuation period, regularly scheduled bills were suspended. In order to capture regular billing charges and the appropriate credit for the impacted periods, customers will receive three bills in June covering the following dates:

All three bills will be mailed on June 25, 2019, and will have the same due date of July 16, 2019. Normal late payment fees will not apply to these bills. eBill customers can access all three bills via our eBill web portal after June 25, 2019.

For customers requiring changes to preauthorized payment arrangements, and for all other customer inquiries, please contact our Customer Care Centre toll free at 1-866-222-2067 Monday to Friday 8am – 6pm.