Skip to main content

Install a Natural Gas Service Line

If you require a natural gas service line, we need you to complete a new service line application.

For information about the application process and timelines, please refer to the New Service Line Application Instructions.

Step 1: Complete a New Service Line Application

Complete an Online Application or download a PDF version and email, mail, or fax it to us.


Selecting the online option will take you to a third party site, HelloWorks, to request your email address. A secure link will be emailed to you from HelloWorks.

(Please note that Internet Explorer is not a supported browser.)

Please see AUI's Terms of Use in relation to the use of this online option.

PDF Version

Please print, sign, and submit the form using one of the following options:

Fax: 1-888-980-4982 (toll free)
Mail: New Service Line Applications
AltaGas Utilities Inc.
5509 45 Street
Leduc, AB T9E 6T6

Step 2: Application Receipt Confirmation

If you applied online, you will receive an email with a copy of your completed application and attachments.

To provide you with natural gas service, we will require information about you. The privacy of your information is important to us. Please review the Customer Privacy Assurance Statement available below for further information regarding the privacy of your information. By proceeding to apply for service, you are consenting to the collection, use, and disclosure of the information you provide as outlined in the Statement.

If you have any questions or concerns, please contact us at 780-980-4980 or toll-free by calling 1-866-986-5215.