Corporate Name Change
We’re changing our name from AltaGas Utilities to Apex Utilities. But don’t worry, Apex Utilities will continue to provide communities across the province with the same consistent and reliable service that home and business owners have come to expect, depend on, and enjoy.
We understand what matters to Albertans because, after all, we live and work here too.
Please visit our News Page for a copy of the official News Release.
Please visit our Changes to Regulated Services page for the Alberta Utilities Commission's Name Change Order.
Q: Why did you change your name?
A: The name change follows our transition in ownership from AltaGas Ltd. to TriSummit Utilities. Although our name has changed, our focus continues to be on delivering clean and reliable energy to Alberta homes and businesses.
Q: Are you still an Alberta Company?
A: Yes, we are still an Alberta company. Apex Utilities operates only in Alberta, with our head office located in Leduc and district offices located throughout the province.
Q: Who owns Apex Utilities?
A: Apex Utilities is an indirect wholly-owned subsidiary of TriSummit Utilities (TSU). TSU is a Canadian company with natural gas distribution utilities and renewable power generation assets.
Q: What has changed?
A: Only our name has changed. Customers can trust Apex Utilities will continue to provide the same reliable, friendly, and local service that we’ve prided ourselves on for more than 60 years.
Q: Who will I get my bill from?
A: If you currently receive a bill from AltaGas Utilities, this will continue until February 2021, at which time you will begin receiving bills with our new name and logo. If you receive a bill from a competitive retailer, this will not change.
Q: Will anything change with my bill payments?
A: If you are on a pre-authorized payment plan, you do not have to change anything. The withdrawal name on your bank statement will display as Apex Utilities Inc. instead of AltaGas Utilities Inc. starting in November.
If you pay your bill using internet banking, you may continue to use AltaGas Utilities Inc. as the payee until the name on your bill changes to Apex Utilities Inc. This is anticipated to change in February 2021.
If you pay your bill using cheque, you may continue to use AltaGas Utilities Inc. as the payee until the name on your bill changes to Apex Utilities Inc. This is anticipated to change in February 2021. Note that the addressee for payments sent through the mail should also be updated to the new name at that time.
Q: Will anything change with my eBill account?
A: There are no immediate changes; however, we anticipate changing the eBill website address in February 2021 to reflect our new name. We will notify you with details prior to the change.
Q: Will my meter need to be changed?
A: Your meter will not need to be changed as a result of our name change. Will this affect my recent service line and meter hang request? No, it is business as usual for those requests.
Q: What has changed?
A: Effective November 6, 2020, AltaGas Utilities Inc. changed its name to Apex Utilities Inc. AUI remains as our acronym.
Q: Why did you change your name?
A: The name change follows our transition in ownership from AltaGas Ltd. to TriSummit Utilities Inc. Although our name has changed, our focus continues to be on delivering clean and reliable energy to Alberta homes and businesses.
Q: When will ‘Apex Utilities Inc.’ appear on the tariff bill invoice (TBI)?
A: On Friday, February 5, 2021, retailers can expect to see Apex Utilities Inc. on our TBIs.
Q: When will email addresses change?
A: Effective December 14, 2020, @apexutilities.ca became our primary domain. During our transition, the existing email domains (@agutl.com and @altagasutilities.com) will continue to accept incoming mail on a temporary basis. AUI requests Retailers begin using the new primary domain for email addresses to avoid disruptions in communication.
Q: Will your contact phone numbers be changing?
A: No. All contact numbers remain the same, including Retail Support, Gas Settlement, Customer Care, and Emergency phone numbers.
Q: Where can I access the SID catalogue?
A: The SID catalogue is available on our domain at: (https://apexutilities.ca/TBC-and-SSC). On a temporary basis, the SID catalogue will continue to be accessible through our previous domain at: (https://www.altagasutilities.com/TBC-and-SSC). AUI requests Retailers begin using the new domain and location. A market notification will be sent advising when the SID will no longer be accessible on altagasutilities.com.
Q: Will there be any changes to NISIS?
A: In early 2021, the NISIS URL will change and logos will be updated with Apex Utilities logos. Notice will be sent before the new URL is changed and the old URL is deactivated. There will not be any changes to the functionality of the NISIS web portal.
Q: Will my NISIS username and password be changing?
A: No, your NISIS login credentials will remain the same.
Q: Will changes to Retailer invoices be required?
A: Per Section 4.1.8 of the Retailer Distribution Service Contract, the Retailer must include AUI’s emergency number on its bills issued to customers. Retailers may need to make revisions to its bill display to ensure Apex Utilities Inc. is displayed rather than AltaGas Utilities Inc. with the associated emergency number.
4.1.8 The Retailer agrees to comply with all billing requirements, including displaying AUI’s emergency contact phone number on Customer bills, pursuant to the Natural Gas Billing Regulation A.R. 185/2003, as amended;
Q: Will existing Retailer Distribution Service Contracts need to be replaced?
A: No. The current Retailer Distribution Service Rules and Retailer Distribution Service Contract address the issue of succession so no further action is required. Any new contracts, revisions, or amendments to the existing contracts after November 6, 2020, must reflect Apex Utilities Inc. rather than AltaGas Utilities Inc.
Q: Will existing retail prudentials need to be revised?
A: Depending on the terms regarding succession of each prudential type (bond, letter of credit, parental guarantee), updated prudential documents may be required. Each Retailer will be contacted on an individual basis if a revised prudential is required.