Residential & Business Customers

Contact the Customer Care Centre
(Start, Stop or Transfer your Service;
Billing and General Inquiries)
Phone: 1-866-222-2067

(Credit Inquiries)
Phone: 1-866-222-2069 

Email: customercare@altagasutilities.com
Fax: 1-866-980-6866
Temporary change in hours for Billing and General Inquiries, and Credit Inquiries:
8:00AM – 5:00PM, weekdays

Bill Payment Mailing Address
AltaGas Utilities Inc.
PO Box 2597 Stn M
Calgary, AB T2P 0C8

Head Office Mailing Address
AltaGas Utilities Inc.
5509 – 45 Street
Leduc, AB T9E 6T6

Land Developers, Large Volume Customers & New Communities

Business Development
Email: businessdevelopment@agutl.com

Retailer Support

Contact the Retailer Distribution Services
(General Retailer Inquiries)
Email: retailersupport@agutl.com
Phone: 1-877-916-5426

Gas Settlement Support
(Nomination, Imbalance and Settlement Services)
Email: gas.settlement@altagasutilities.com
Phone: 1-855-666-2074

Regulatory Affairs
(Service Contracts and Prudential Requirements)
Email: regulatory@agutl.com
Phone: 1-780-980-7302

Office Closures and Observed Holidays

• January 1, 2020 – New Year’s Day
• February 17, 2020 – Family Day
• April 10, 2020 – Good Friday
• April 13, 2020 – Easter Monday
• May 18, 2020 – Victoria Day
• July 1, 2020 – Canada Day 
• August 3, 2020 – Civic Holiday
• September 7, 2020 – Labour Day
• October 12, 2020 – Thanksgiving Day
• November 11, 2020 – Remembrance Day 
• December 25, 2020 – Christmas Day
• December 28, 2020 – Boxing Day*
• December 29, 2020 – Office Closed
• December 30, 2020 – Office Closed
• December 31, 2020 – Office Closed
• January 1, 2021 – New Year’s Day
•  
• * In lieu of Saturday, December 26, 2020