
Contact Us
24 HR EMERGENCIES 1-866-222-2068
Report a gas odour, natural gas fire or damaged gas line, 24 hours a day, 7 days a week.
Residential & Business Customers
Contact the Customer Care Centre
(Start, Stop or Transfer your Service;
Billing and General Inquiries)
Phone: 1-866-222-2067
(Credit Inquiries)
Phone: 1-866-222-2069
Email: customercare@apexutilities.ca
Fax: 1-866-980-6866
Temporary change in hours for Billing and General Inquiries, and Credit Inquiries:
8:00AM – 5:00PM, weekdays
Bill Payment Mailing Address
Apex Utilities Inc.
PO Box 2597 Stn M
Calgary, AB T2P 0C8
Head Office Mailing Address
Apex Utilities Inc.
5509 – 45 Street
Leduc, AB T9E 6T6
Land Developers, Large Volume Customers & New Communities
Business Development
Email: businessdevelopment@apexutilities.ca
Retailer Support
Contact the Retailer Distribution Services
(General Retailer Inquiries)
Email: retailersupport@apexutilities.ca
Phone: 1-877-916-5426
Gas Settlement Support
(Nomination, Imbalance and Settlement Services)
Email: gas.settlement@apexutilities.ca
Phone: 1-855-666-2074
Regulatory Affairs
(Service Contracts and Prudential Requirements)
Email: regulatory@apexutilities.ca
Phone: 1-780-980-7302

Office Closures and Observed Holidays
- January 1, 2021 – New Year’s Day
- February 15, 2021 – Family Day
- April 2, 2021 – Good Friday
- April 5, 2021 – Easter Monday
- May 24, 2021 – Victoria Day
- July 1, 2021 – Canada Day
- August 2, 2021 – Civic Holiday
- September 6, 2021 – Labour Day
- October 11, 2021 – Thanksgiving Day
- November 11, 2021 – Remembrance Day
- December 27, 2021 – Christmas Day*
- December 28, 2021 – Boxing Day**
- December 29, 2021 – Office Closed
- December 30, 2021 – Office Closed
- December 31, 2021 – Office Closed
- January 3, 2022 – New Year’s Day***
- * In lieu of Saturday, December 25, 2021
- ** In lieu of Saturday, December 26, 2021
- *** In lieu of Saturday, January 1, 2022