Residential & Business Customers

Customer Care Centre
(Start, Stop, or Transfer Service;
Billing and General Inquiries)
Phone: 1-866-222-2067

(Credit Inquiries)
Phone: 1-866-222-2069 

Email: customercare@apexutilities.ca
Fax: 1-866-980-6866
Temporary change in hours for Billing, General Inquiries, and Credit Inquiries:
8:00AM – 5:00PM, weekdays

Bill Payment Mailing Address
Apex Utilities Inc.
PO Box 2597 Stn M
Calgary, AB T2P 0C8

Head Office Mailing Address
Apex Utilities Inc.
5509 45 Street
Leduc, AB T9E 6T6

Land Developers, Large Volume Customers & New Communities

Business Development
Email: businessdevelopment@apexutilities.ca

Retailer Support

Retailer Distribution Services
(General Retailer Inquiries)
Email: retailsupport@apexutilities.ca
Phone: 1-877-916-5426

Gas Settlement Support
(Nomination Management, Account Balancing, and Settlement Services)
Email: gas.settlement@apexutilities.ca
Phone: 1-855-666-2074

Regulatory Affairs
(Retailer Distribution Service Contracts and Prudential Requirements)
Email: regulatory@apexutilities.ca

Office Closures and Observed Holidays

• January 1, 2021 – New Year’s Day
• February 15, 2021 – Family Day
• April 2, 2021 – Good Friday
• April 5, 2021 – Easter Monday
• May 24, 2021 – Victoria Day
• July 1, 2021 – Canada Day 
• August 2, 2021 – Civic Holiday
• September 6, 2021 – Labour Day
• October 11, 2021 – Thanksgiving Day
• November 11, 2021 – Remembrance Day 
• December 27, 2021 – Christmas Day*
• December 28, 2021 – Boxing Day**
• December 29, 2021 – Office Closed
• December 30, 2021 – Office Closed
• December 31, 2021 – Office Closed
• January 3, 2022 – New Year’s Day***
•  
• * In lieu of Saturday, December 25, 2021
• ** In lieu of Sunday, December 26, 2021
• *** In lieu of Saturday, January 1, 2022