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Set-up a New Account, Stop or Transfer Service

New Customers

If you require natural gas service at an existing building, contact our Customer Care Centre at 1-866-222-2067, at least 5 working days in advance so all necessary arrangements can be made.

You will need to provide us with:

 

If your property does not have a gas line installed, apply to Install a Natural Gas Service Line.


Billing:

 

Current Customers

To stop or transfer your service, please contact the Customer Care Centre at 1-866-222-2067, at least 5 working days in advance, so all necessary arrangements can be made.

If you pay your bill by automatic withdrawal, please remember to notify your financial institution of your new AltaGas Utilities account number.

 

Adding Additional Parties to your Account

You may add a 3rd party or co-responsible person to your account. To make these arrangements, complete an Account Access Authorization form.

Please print, sign and submit the form using one of the following options:

Email: customercare@altagasutilities.com
Fax: 1-866-980-6866 (toll free)
Mail: Customer Care Centre
AltaGas Utilities Inc.
5509 45 Street
Leduc, AB T9E 6T6


Service Disconnection

To discontinue service to a property, please contact the Customer Care Centre at 1-866-222-2067. During the winter season, if you wish to discontinue gas service to your property, we require your written authorization via a Service Disconnection Agreement.