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Contact Us

24 HR EMERGENCIES 1-866-222-2068

Report a gas odour, natural gas fire or damaged gas line, 24 hours a day, 7 days a week.

Residential & Business Customers

Contact the Customer Care Centre
(Start, Stop or Transfer your Service;
Billing and General Inquiries)

Phone: 1-866-222-2067

(Credit Inquiries)
Phone:  1-866-222-2069 

Email: customercare@altagasutilities.com
Fax: 1-866-980-6866
Hours 8:00AM – 6:00PM, Weekdays

 

Bill Payment Mailing Address
AltaGas Utilities Inc.
PO Box 2597 Stn M
Calgary, AB T2P 0C8

Head Office Mailing Address
AltaGas Utilities Inc.
5509 – 45 Street
Leduc, AB T9E 6T6

Land Developers, Large Volume Customers & New Communities

Business Development
Email: businessdevelopment@agutl.com

 

Retailer Support

Contact the Retailer Distribution Services
(General Retailer Inquiries)
Email: retailersupport@agutl.com
Phone: 1-877-916-5426

Gas Settlement Support
(Nomination, Imbalance and Settlement Services)
Email: gas.settlement@altagasutilities.com
Phone: 1-855-666-2074

Regulatory Affairs
(Service Contracts and Prudential Requirements)
Email: regulatory@agutl.com
Phone: 1-780-980-7302

Office Closures and Observed Holidays

  • January 1, 2018 – New Year’s Day
  • February 19, 2018 – Family Day
  • March 30, 2018 – Good Friday
  • April 2, 2018 – Easter Monday
  • May 21, 2018 – Victoria Day
  • July 2, 2018 – Canada Day *
  • August 6, 2018 – Civic Holiday
  • September 3, 2018 – Labour Day
  • October 8, 2018 – Thanksgiving Day
  • November 12, 2018 – Remembrance Day **
  • December 25, 2018 – Christmas Day
  • December 26, 2018 – Boxing Day
  • December 27, 2018 – Office Closed
  • December 28, 2018 – Office Closed
  • December 31, 2018 – Office Closed
  • January 1, 2019 – New Year’s Day

* In lieu of Sunday, July 1, 2018
** In lieu of Sunday, November 11, 2018